Frequently asked questions

Yes. Nixovan supplies resellers, marketplace sellers, VARs and B2B buyers, not consumers. We ask for a business name, a resale or sales-and-use tax certificate where applicable, and the channel you sell through. The check normally takes one business day.

There is no blanket minimum on the account. Individual SKUs carry a minimum order quantity, shown on every product page — usually between one and ten units, driven by how the manufacturer packs the item. Master carton quantities are on the quote.

One business day, and usually the same afternoon if the request lands before 2:00pm Eastern. If a line needs to be sourced outside our held stock we will tell you that in the first reply rather than going quiet on you.

Yes. Email part numbers and quantities to sourcing@nixovan.com. The quote list on this site exists to save you retyping, not as a gate.

Yes, blind, on approved accounts. Your customer sees your details on the packing slip, not ours. There is a small handling charge per shipment which is disclosed on the quote.

It is indicative and honest, but it is not a firm quote. Final pricing depends on quantity, condition grade, freight terms and account history. The volume tiers on each product page show the shape of the curve.

Because wholesale pricing is not a fixed number. Charging a card at list price would mean overcharging most buyers and quoting a lead time we have not verified. You build a list, we price it properly, you confirm.

ACH, domestic wire and company check on all accounts. Card payment is available on approved accounts for smaller orders, with the processing cost shown separately rather than buried in the unit price. Approved accounts move to net 30.

Order history. New accounts start on prepay; after roughly three clean orders we review for terms. Larger credit lines may need trade references. There is no fee and no subscription attached to terms.

Not automatically, but tell us what you are being quoted and by whom. If it is the same condition grade from a traceable source we will usually get close, and if we cannot we will say so rather than waste your week.

New is factory sealed. New — open box is unused with the seal broken, complete accessories. Refurbished — Grade A is tested, factory reset, reflashed to current firmware, with no visible cosmetic wear. Anything below Grade A is not offered on the public card. The full standard is on the grading page.

A 90-day Nixovan replacement warranty from the delivery date. If a unit fails inside that window we replace it, and we pay the return freight. Manufacturer warranty on refurbished hardware is generally void, and we never imply otherwise.

Yes, and it is one of the main reasons buyers come to us. Our invoices carry our full company details and address, your business name and address, the date, the item descriptions and quantities, and the manufacturer or distributor the stock came from. See the ungating checklist.

On some lines, yes — they are marked TAA on the line card and filterable. TAA status is confirmed in writing on the quote for the specific lot you are buying, because it can vary by manufacturing origin within the same part number.

On refurbished and open-box lots, yes. Ask and you will normally have them the same day. On new sealed stock there is nothing useful to photograph beyond the carton.

From Cumming, Georgia, to anywhere in the United States and Canada. Cross-border shipments to Canada go DDP or DDU depending on the account — that is agreed before the first order, not at the border.

Quoted with the goods, before you commit. Small parcel goes UPS or FedEx Ground. Anything over 150 lb or more than four cartons moves LTL on a pallet. We do not add freight to the invoice after the fact.

Yes. Give us the account number and we will ship collect on it. That is often the cheapest route if you already have negotiated rates.

Thirty days on new, unopened stock against an RMA number, subject to a restocking fee on non-defective returns. Refurbished stock is covered by the 90-day replacement warranty. Full detail on the returns page.

Photograph it before you unpack further, note the damage on the delivery receipt if it is LTL, and email us the same day. Freight claims have short windows and a noted delivery receipt is the difference between a claim that pays and one that does not.