Dispatch and cut-off
Orders confirmed before 2:00pm Eastern on a business day are picked the same day. Orders confirmed after that move to the next business morning. “Confirmed” means we have your written acceptance of the quote and, on prepay accounts, cleared funds.
Stock shown as available on the line card is held in Cumming, Georgia. Items shown with a lead time are brought in against your order and the lead time is confirmed on the quote before you commit.
Small parcel
Shipments under approximately 150 lb and four cartons ship UPS or FedEx Ground unless you specify otherwise. Tracking is emailed the day the shipment leaves. Expedited services are available and quoted on request.
LTL freight
Larger shipments move LTL on a pallet. Freight is quoted with the goods, before you commit — we do not add it to the invoice afterwards. You receive the carrier name, the BOL and a PRO number on the day of dispatch.
Accessorial charges apply where the delivery requires them and are quoted at booking where we know about them. The common ones are residential delivery, liftgate service, limited-access locations, inside delivery and appointment scheduling. Charges arising from information not disclosed at quote stage are billed through at cost.
You may ship on your own carrier account. Provide the account number with the order and we will ship collect.
Delivery inspection
On LTL deliveries, inspect the pallet before signing. Note any damage, shortage or evidence of tampering on the delivery receipt before the driver leaves. A clean signed receipt substantially limits what can be recovered from the carrier, and freight claim windows are short.
Report damage or shortage to sourcing@nixovan.com within two business days of delivery, with photographs of the packaging and the goods. We handle the carrier claim on shipments we arranged.
Cross-border shipments
We ship to Canada. Terms — DDP or DDU — are agreed at account opening, not at the border. Duties, brokerage and taxes under DDU are the buyer’s responsibility. We supply the commercial invoice and country-of-origin documentation required for customs clearance.
Blind drop shipping
Available on approved accounts. Your customer receives a packing slip carrying your details, not ours, and no Nixovan branding appears on the outer packaging. A per-shipment handling charge applies and is disclosed on the quote.
Title and risk
Unless otherwise agreed in writing, goods ship FOB origin. Title and risk of loss pass to the buyer on collection by the carrier.